The best idea in the Claritel project came from outside SaaS entirely. We studied Formula 1 pit stops — where a two-second delay is a disaster — and gaming interfaces, where controller shortcuts eliminate friction for power users. That thinking shaped how agents navigate the dialer. The goal wasn't just usability. It was flow state. The product should work with the agent, not make them work for it.
The Lateral Thinking
Part of Contact Center Dialer
